FAQs

IntiAlpaca will process a refund within five (5) business days of receiving the return. A confirmation will be sent via email confirming the refund has been processed. Please allow one billing cycle for credit to appear on a credit card statement.

We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a quick refund. You have 10 days since the package was delivered to return items.

IntiAlpaca will gladly accept exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within ten (10) days of the date of the delivery

Before returning any item, please request an Return Merchandise Authorization (RMA) to the email cs@intialpaca.com

Items which are returned to us without our approval or a RMA number, will not be accepted.

Please carefully repack your order and ship back to IntiAlpaca.com via a carrier that provides tracking information so that we can verify shipping and delivery

Shipping charges are non-refundable unless the return/exchange is the result of our error.

For exchanges that are not the result of our error, buyer must pay re-shipping costs.

Once your return is received and inspected by our fulfillment center (usually within 3 business days of receipt), your replacement will be processed.