FAQs

EXCHANGES AND RETURNS

IntiAlpaca will process a refund within five (5) business days of receiving the return. A confirmation will be sent via email confirming the refund has been processed. Please allow one billing cycle for credit to appear on a credit card statement.


We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a quick refund. You have 10 days since the package was delivered to return items.

IntiAlpaca will gladly accept exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within ten (10) days of the date of the delivery

Before returning any item, please request an Return Merchandise Authorization (RMA) to the email cs@intialpaca.com

Items which are returned to us without our approval or a RMA number, will not be accepted.

Please carefully repack your order and ship back to IntiAlpaca.com via a carrier that provides tracking information so that we can verify shipping and delivery

Shipping charges are non-refundable unless the return/exchange is the result of our error.

For exchanges that are not the result of our error, buyer must pay re-shipping costs.

Once your return is received and inspected by our fulfillment center (usually within 3 business days of receipt), your replacement will be processed.

ORDER

We totally understand the excitement of waiting for your IntiAlpaca order to arrive. That’s why we ensure that you can receive your items as soon as you want them.

Once your order is placed, you can check on its status at any time using your account link on IntiAlpaca.com. Use your order number (which can be found in your confirmation email), email address and billing zip code to sign into IntiAlpaca.com for up-to-date info on where your order is in the process. When your order ships, we’ll send you a shipping confirmation email with tracking information – so you can follow your shipment every step of the way.

You can also contact our Customer Service Team.

Category: ORDER

We do try to process all orders as quickly as possible, but we might be able to help if you give us a call. If we’re unable to cancel your order, it will ship as scheduled. But don’t worry – you can return it for any reason within 3 days after the package was delivered, you will have to return the package to us in the same condition you received it, you will only have to pay the shipping costs.


We’re here for you. Contact our Customer Service Team if you need help with your order.

Category: ORDER

That depends…
 
We do try to process all orders as quickly as possible, but we might be able to help if you give us a call. If we’re unable to cancel your order, it will ship as scheduled. But don’t worry – you can return it for any reason within 3 days after the package was delivered, you will have to return the package to us in the same condition you received it, you will only have to pay the shipping costs.
 
We’re here for you. Contact our Customer Service Team if you have any questions related to your order.

Category: ORDER

PAYMENT

If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with Paypal or 2Checkout (our payment processors). If this happens to you, please make sure your credit card information is correct and try to submit it . If the transaction still doesn’t go through, you will need to call your bank to clear the transaction.

Category: PAYMENT

We strive to make buying your favorite apparel fast and easy! So when it comes time to pay for your purchase, you can choose from any of the following payment options:

  • Visa, MasterCard, American Express, or Discover
  • PayPal (Only in some countries)
  • Western Union
Category: PAYMENT

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

Category: PAYMENT

Absolutely! In fact we never store your credit card information on our website. Instead, we work with Pay Pal and 2checkout so that all payments are handled through a reputable company that are known for internet security and therefore you can feel confident that your information is being protected from fraud and loss of data.

Category: PAYMENT

If  for any reason you would like to change your order, please contact us by email or phone as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

Category: PAYMENT

PRODUCT

After you purchase an Alpaca apparel, proper cleaning can extend the wear. In general, this soft wool requires gentle cleaning. So, be careful to use cold water and soft cleaning products. Also, a professional dry cleaner can easily clean your sweater. Just be sure to specify that it’s Alpaca wool when you drop it off.

  1. Fill a clean sink or tub with cold water and a small amount of mild liquid detergent. Avoid products like chlorine bleach or normal detergents.

Category: PRODUCT

We occasionally mark down products that we have excess stock in. We also do seasonal promotions. The best promotions are focused on our loyal customers through distribution of coupon codes, etc. This information is sent through our various social media channels. The best way to hear about discounts or special promotions on products is to do one or more of the following:
1. Join our Newsletter
2. Like us on Facebook
3. Follow us on Twitter
4. Follow us on Pinterest
5. Follow us on Instagram

Category: PRODUCT

Yes you can find our size chart here. You can also look at the ‘Description’ tabs on product pages for more information specific to the individual pieces.

Category: PRODUCT

We value our loyal customers and make an effort to offer special coupon codes and deals as often as possible. The best way to hear about new products and special promotions at Nu Bare Fashions Inc. is to do one or more of the following:
1. Join our Newsletter
2. Like us on Facebook
3. Follow us on Twitter
4. Follow us on Pinterest
5. Follow us on Instagram

Category: PRODUCT

SHIPPING & DELIVERY

Since we ship orders throughout the world, it is impossible for us to estimate such costs. Therefore, when you receive your order, Customs or Postal Office personnel will inform you of the costs and the way to get your package released from Customs.

In the majority of the cases these costs are non-existent or very small.

Note: Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

IntiAlpaca.com offers you three choices for shipping your order: Certified Air Mail , Express Mail Service or DHL . 

1. Certified Air Mail 
Certified Air Mail is a mail service provided the Post Office.

2. Express Mail Service ( EMS ) 
Express Mail Service is a courier service provided by the Post Offices around the world.

3. DHL  
DHL is a courier service company with worldwide coverage

For large volumes or very heavy items we will offer you shipping alternatives (such as Air Cargo) that minimize your shipping cost. 

For more information regarding each shipping method please send us an email to cs@intialpaca.com

Shipping notification emails are not immediately sent upon shipment of an order; they are generally sent within 24 hours. If you are still unable to locate our shipping notification email, please check your spam mail folder and/or ISP/email application setting. Please make sure that your email address can receive emails from our domain (IntiAlpaca.com).

Packages may be returned because they remained unclaimed, the wrong address was specified, etc. We will contact customers whose packages have been returned to our warehouse to arrange reshipment. Items will be re-shipped in the same condition as they were returned to our store. In case a reshipment fee is required, our shop will be unable to cover it, therefore we will require that the customer pay for it. Postage fees for initial delivery are non-refundable.

Some countries may require that packages be opened during customs inspections. Unfortunately, there is nothing our store can do to prevent this and we cannot be held responsible for the actions of customs officials.


Occasionally, we need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order .

If one item has been received, please know the rest of the order is on the way. Visit intialpaca.com/my-account to track the order.

Visit your order to track your order and find order details.

Tracking will be emailed within 7 business days of placing your order.

  • Orders placed on IntiAlpaca.com take up to 7 business days to process
  • Check your spam/junk mail folder for this shipment confirmation (the subject line is “Your Order Has Been Shipped”) if you don’t see the email in your main inbox
  • If you believe that you mistyped your email address during checkout, please contact us

Load More