FAQs

Since we ship orders throughout the world, it is impossible for us to estimate such costs. Therefore, when you receive your order, Customs or Postal Office personnel will inform you of the costs and the way to get your package released from Customs.

In the majority of the cases these costs are non-existent or very small.

Note: Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

IntiAlpaca.com offers you three choices for shipping your order: Certified Air Mail , Express Mail Service or DHL . 

1. Certified Air Mail 
Certified Air Mail is a mail service provided the Post Office.

2. Express Mail Service ( EMS ) 
Express Mail Service is a courier service provided by the Post Offices around the world.

3. DHL  
DHL is a courier service company with worldwide coverage

For large volumes or very heavy items we will offer you shipping alternatives (such as Air Cargo) that minimize your shipping cost. 

For more information regarding each shipping method please send us an email to cs@intialpaca.com

Shipping notification emails are not immediately sent upon shipment of an order; they are generally sent within 24 hours. If you are still unable to locate our shipping notification email, please check your spam mail folder and/or ISP/email application setting. Please make sure that your email address can receive emails from our domain (IntiAlpaca.com).

Packages may be returned because they remained unclaimed, the wrong address was specified, etc. We will contact customers whose packages have been returned to our warehouse to arrange reshipment. Items will be re-shipped in the same condition as they were returned to our store. In case a reshipment fee is required, our shop will be unable to cover it, therefore we will require that the customer pay for it. Postage fees for initial delivery are non-refundable.

Some countries may require that packages be opened during customs inspections. Unfortunately, there is nothing our store can do to prevent this and we cannot be held responsible for the actions of customs officials.

Occasionally, we need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order .

If one item has been received, please know the rest of the order is on the way. Visit intialpaca.com/my-account to track the order.

Visit your order to track your order and find order details.

Tracking will be emailed within 7 business days of placing your order.

• Orders placed on IntiAlpaca.com take up to 7 business days to process
• Check your spam/junk mail folder for this shipment confirmation (the subject line is “Your Order Has Been Shipped”) if you don’t see the email in your main inbox
• If you believe that you mistyped your email address during checkout, please contact us