How do I return or exchange my order?

We hope you love what you ordered. But in case you don’t—perhaps it’s a little too big or the style just isn’t you—we’ll send you a new size, color, or style, or issue you a quick refund. You have 10 days since the package was delivered to return items. IntiAlpaca will gladly accept exchanges of […]

My package was returned back to you. What can I do?

Packages may be returned because they remained unclaimed, the wrong address was specified, etc. We will contact customers whose packages have been returned to our warehouse to arrange reshipment. Items will be re-shipped in the same condition as they were returned to our store. In case a reshipment fee is required, our shop will be […]

I Only Received One Item, Where Is The Rest?

Occasionally, we need to send your order in two or more shipments. Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order . If one item has been received, please know the rest of the order is on the way. Visit […]

Who pays for Customs costs?

Since we ship orders throughout the world, it is impossible for us to estimate such costs. Therefore, when you receive your order, Customs or Postal Office personnel will inform you of the costs and the way to get your package released from Customs. In the majority of the cases these costs are non-existent or very […]

What are’s shipping options? offers you three choices for shipping your order: Certified Air Mail , Express Mail Service or DHL .  1. Certified Air Mail Certified Air Mail is a mail service provided the Post Office. 2. Express Mail Service ( EMS ) Express Mail Service is a courier service provided by the Post Offices around the world. 3. […]

How Can I Track My IntiAlpaca Order?

Visit your order to track your order and find order details. Tracking will be emailed within 7 business days of placing your order. Orders placed on take up to 7 business days to process Check your spam/junk mail folder for this shipment confirmation (the subject line is “Your Order Has Been Shipped”) if you […]

Where is my order?

We totally understand the excitement of waiting for your IntiAlpaca order to arrive. That’s why we ensure that you can receive your items as soon as you want them. Once your order is placed, you can check on its status at any time using your account link on Use your order number (which can be found […]

How do I cancel my order?

We do try to process all orders as quickly as possible, but we might be able to help if you give us a call. If we’re unable to cancel your order, it will ship as scheduled. But don’t worry – you can return it for any reason within 3 days after the package was delivered, […]