How to Clean Alpaca Apparel?

After you purchase an Alpaca apparel, proper cleaning can extend the wear. In general, this soft wool requires gentle cleaning. So, be careful to use cold water and soft cleaning products. Also, a professional dry cleaner can easily clean your sweater. Just be sure to specify that it’s Alpaca wool when you drop it off. […]

Does ever discount their products?

We occasionally mark down products that we have excess stock in. We also do seasonal promotions. The best promotions are focused on our loyal customers through distribution of coupon codes, etc. This information is sent through our various social media channels. The best way to hear about discounts or special promotions on products is to […]

How do I change or cancel an order?

If  for any reason you would like to change your order, please contact us by email or phone as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change […]

Why is my card being declined?

If your credit card was declined, it’s normally to do with your bank’s automated fraud systems, and not with Paypal or FasterPay (our payment processors). If this happens to you, please make sure your credit card information is correct and try to submit it . If the transaction still doesn’t go through, you will need […]

Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data […]

When Will I Be Refunded For A Return?

IntiAlpaca will process a refund within five (5) business days of receiving the return. A confirmation will be sent via email confirming the refund has been processed. Please allow one billing cycle for credit to appear on a credit card statement.